Q:  How do I place an order?
A:  You can place your order directly from this website

• To begin, you must enter the Alaska inmate Identification Number
• Select Lemon Creek Correctional Center where the inmate resides
• To ensure that your package gets to your inmate, be sure to pick the correct facility in which the inmate is located and gender.
• Make product selections and then go to checkout
• If payment is made by credit card, your order will be shipped within 48 hours
• If you prefer to pay by check or money order, indicate that payment will be mailed and your order will be held and shipped as soon as payment is received
• We also accept orders via phone, fax and mail

Q:  How do I know that items are acceptable at the facility?
A:  We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by Lemon Creek Correctional Center so you can shop with the assurance that everything we make available has been pre-approved.

Q:  What is the maximum allowable weight of a General Package?
A:  Per Lemon Creek Correctional Center regulations, there is no weight limit or restrictions on Holiday Packages.     

Q: What if something in the order is broken or defective?
A:  If there is a problem with your order please contact our customer service department so that it can be resolved.  If something is broken or defective, we will simply require confirmation from the Property Room Department. 

Q: Why are some of my favorite brands not available?
A:  We carry a broad selection of products that meet the stringent guidelines of New York Correctional Facilities.  Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements.  Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.

Q:  What happens if the package is refused at the correctional facility?
A:  Should the package(s) be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you.  Should the package be refused for some other reason, we will provide a full refund to the person purchasing the order.  Shipping is not refundable.

Q:  Will I receive confirmation that the package was shipped? 
A:  If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped.

Q:  How can I tell if my package has delivered to the facility?
A:  You can e-mail us at customerservice@unionsupplydirect.com and we will reply to you via e-mail within 24 hours.